Privacy policy

We respect our customers and understand that you are concerned about privacy. We post this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

We collect various types of information depending upon how you use our site.

• • When you order from us, we collect your name, shipping address, email address, phone number(s). We also gather information on the person who will receive any item you send (e.g., that person’s name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your contact information for ease of reference.
  • When you become a registered user, we collect your name, mailing address, email address, and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email or other marketing programs.
  • When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a website that is saved on your system by your browser. It holds information a site may need to interact with you and personalize your experience. We use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop with us. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can’t add merchandise to your cart and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. We use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. We store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our servers, and you need to provide a password to access it.

Sharing Information with Third Parties

From time to time you may notice offers from outside companies advertised on our site. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we do not monitor these companies and cannot make any representations about the practices and policies of these companies.

Sharing Information with Strategic Partners and Affiliated Parties

We may enter into strategic marketing alliances and web development alliances who may be given access to Personal Information and User Information for the purpose of providing you information regarding products and services that we think will be of interest to you and to permit certain parties to monitor, host, develop and maintain our site. In connection with strategic marketing alliances, we will retain all ownership rights to the information.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to the site, new services and products, and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of you desire not to receive these offers by sending us a request through our contact form.

How to Contact Us

Questions about this statement or about our handling of your information may be sent by email to INFO@RAVENRECOVERY.COM, or by post to ~ RavenRecovery.com Privacy Office, Raven Recovery Nutraceuticals, New York United States.